Customer Care & Return Policy

30-DAY RETURNS

A prepaid shipping label is included in all orders shipped within the U.S.

FREE RETURN

• If our merchants have damage, disqualified quality as a new product once the customer receives, we will do free return including the shipping and handling charges.
• Please note: OliveTree.com will monitor the damaged goods once we receive the returned item.

RETURN POLICY

•   Merchandise must be returned within 30 days.

•   Merchandise must not be worn, altered, or washed.

•   Merchandise must have all tags attached and be returned in original packaging.

•   Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.  

•   Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

•   Please Note: Shipping and handling charges are not refundable.

•   OliveTree.com monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or returns behavior